The HubSpot CRM is one of the most famous CRM solutions ever.

For businesses of all kinds and sorts, it offers a range of features that are hard to find in many other competitors. In addition to the CRM, they have a CMS (content management system) similar to WordPress. 

One of the reasons for its popularity is that HubSpot offers integrations for different aspects of marketing and sales. You can create a CSAT survey with HubSpot and have your results go straight to your CRM. 

But to do that, you need to connect HubSpot with reliable survey software that does CSAT surveys.

So, we want to introduce you to 8 of the best CSAT tools you can use with HubSpot to measure how happy your customers are with your products or services and the overall customer experience of your sales funnel.
However, if you are not using HubSpot yet, here are the 13 Best Customer Satisfaction Tools for 2023 that offer more universal solutions to address this specific use case. 

What is CSAT, and what are CSAT tools?

CSAT is an abbreviation that stands for customer satisfaction. You will get the full definition of customer satisfaction and the whole context of its importance from reading this guide: Customer Satisfaction: Why It’s Important in 2023.

CSAT surveys aim to provide an accurate, unbiased, and timely measure of customer satisfaction with a company's products or services. Plus, you can measure the overall satisfaction levels and/or specific interactions. 

You can collect feedback through CSAT surveys and in-person interviews. Companies often use CSAT tools to improve their products or services based on what customers think about them.

[CSAT survey template from Survicate]

If you’re already using HubSpot as your CMS and CRM, you’ll want to use tools that let you use CSAT surveys with it - effortlessly. Here are our top eight picks for this use.

#1 Survicate: 2,000+ installs

Let’s start with Survicate: one of the more reliable CSAT tools for harvesting continuous customer insights. Out of all eight tools, this one has the most installs from the HubSpot marketplace.

All HubSpot plans are compatible with Survicate. Moreover, Survicate's HubSpot integration is available to all subscribers, even those on the free plan. It's thus possible to try both tools before you commit your money and time.

With Survicate survey software, you can segment customers, convert leads, get your buyers talking about you, get them referring you to others, and most importantly, run complete customer satisfaction campaigns and ensure you are gradually improving the user experience of every touchpoint your website/product offers.

💡 What are the top features of Survicate x HubSpot integration?

• you can create events and contact properties from HubSpot poll responses
• you can trigger HubSpot workflows
• you can achieve up to 83% completion rates by integrating surveys into HubSpot emails
• you can invite unlimited users for better collaboration
• you can run endless survey questions and implement versatile survey types
• you can utilize HubSpot segments and send surveys to the right customers
• take advantage of 15 survey question types, including popular survey campaigns such as  NPS, CES, and CSAT

⭐ Do users like Survicate?

G2 rates Survicate with 4.7 stars. The reviews of satisfied users emphasize strong elements such as ease of use, a wide variety of features, and excellent customer service.

🏷️ How much will it cost me?

We have good news for you if you're looking for free solutions! With Survicate, you can run free surveys with unlimited responses and users with no time limit. Alternatively, you can sign up for a paid subscription for only $89 per month.

📚 Read more about native Survicate x HubSpot integration or check HubSpot’s ecosystem for it. 

#2 SurveySparrow: 400+ installs

HubSpot's plans are fully compatible with SurveySparrow. In general, SurveySparrow is a platform for managing omnichannel experiences. This CSAT tool empowers businesses to improve employee and customer satisfaction and product experience. 

💡 What are the top features of SurveySparrow?

• you can secure payment acceptance with payments forms
• you run customer satisfaction campaigns with SurveySparrow’s CSAT surveys
• you can use the tool to track CSAT survey results

⭐ Do users like it?

On G2, this customer satisfaction tool has a rating of 4.4 out of 5 stars based on 

1,514 customer reviews. According to reviews, SurveySparrow has pros (such as a smooth interface) and cons (such as a lack of customization options). Similarly to Survicate, this integration is compatible with all HubSpot plans.

🏷️ How much will it cost me?

There are several pricing plans available at SurveySparrow, including a free plan. Plans range from personal to business, starting at $19 per month.

📚 Read more about this integration here

#3 InMoment: 300+ installs

Another HubSpot integration that can help you run Hubspot surveys is InMoment, formerly known as Wootric. Essentially, it's a cloud-based customer satisfaction tool.

InMoment helps brands make informed decisions and build stronger customer relationships by leveraging feedback. Founded in 2002, the platform helps businesses collect customer and employee feedback.

💡 What are the top features of InMoment?

• you can build a network of brand promoters
• you can design micro surveys to create memorable customer experiences
• you can track and enhance the customer journey at specific touchpoints

⭐ Do users like it?

This HubSpot CSAT integration has a rating of 4.7 out of 5 stars based on 306 customer reviews available on G2. Users appreciate InMoment's available and helpful customer service integrations and ease of use. 

🏷️ How much will it cost me?

InMoment's pricing is not publicly available, and you’ll have to contact their sales team to find the exact pricing.

📚 Read more about this integration here

#4 AskNicely 200+ installs

Moving on, another Hubspot survey integration that helps with CSAT  is AskNicely. This tool provides healthcare, financial services, real estate, and property management solutions.

💡 What are the top features of AskNicely?

• you can maintain and grow customer loyalty
• you can take manage and improve customer experience
• you can work on customer reviews and release campaigns that will help you collect new ones
• you can gather and assess customer feedback

⭐ Do users like it?

G2 rates the tool 4.7 out of 5 based on 833 reviews!

🏷️ How much will it cost me?

AskNicely does not offer pricing information on its website, just like InMoment. You'll need to book a demo to determine how much it will cost.

📚 Read more about this integration on HubSpot's Marketplace

#5 Helpwise: 50+ installs

Using Helpwise’s team inbox, customer support teams can respond to customer queries across multiple channels. 

As of now, Helpwise provides team inboxes for SMS, email, Facebook, WhatsApp, Twitter, and even live chat. Helpwise also offers features like a website chat widget and a knowledge base in addition to its shared team inboxes.

💡 What are the top features of Helpwise?

• you can assign message threads and emails to the right people
• you can tag and label email threads
• you can answer common queries quickly
• you can communicate with colleagues using email threads

⭐ Do users like it?
Helpwise is rated 4.6 out of 5 based on 153 customer reviews.

🏷️ How much will it cost me?

Depending on your subscription plan, you can start using Helpwise for $25 per month. There’s also a plan for $50 monthly, as well as a custom-made solution to tailor your needs with an individual quote.

📚 Read more about this integration on HubSpot's marketplace.

#6 SurveySensum: 30+ installs

The SurveySensum Experience Management Platform is a technology tool that allows brands to decode customers' feedback into actionable insights. It offers various functionalities depending on your needs. 

Something worth noting is that all plans work with all HubSpot plans, including the free plan.

💡 What are the top features of SurveySensum?

• you can track CSAT responses in HubSpot
• you can create new leads in the HubSpot CRM
• you can trigger NPS/CSAT/CES surveys
• you can capture user feedback 

⭐ Do users like it?

SurveySensume rated 4.7 out of 5 stars based on 25 customer reviews on G2.

🏷️ How much will it cost me?

SurveySensum has a broad range of possible pricing options. You can use this tool for free if you plan to have fewer than 25 survey responses monthly. 

The more survey responses - the higher the pricing. However, anything above that will cost you between $61 and $624 per month. It’s certainly not the cheapest solution on the market.

📚 Read more about this integration on HubSpot's marketplace.

#7 ZonkaFeedback: 20+ installs

As we’re heading to the end of this list, next up, we have Zonka Feedback - the customer satisfaction tool and employee feedback software.

With ZonkaFeedback’s HubSpot Integration, users can measure customer experience and track customer experiences with metrics like customer satisfaction, net promoter score, and customer effort. All thanks to CSAT, NPS, and CES surveys.

Moreover, teams can run workflows for happy customers and reduce churn with real-time data synced in HubSpot Contacts.

💡 What are the top features of ZonkaFeedback?

• you can send email surveys
• you can capture feedback on your website or in your app
• you can measure the complete customer experience 
• you can track the voice of the customer with CX metrics

⭐ Do users like it?

With a 4.7 out of 5 stars rating on G2 based on 62 customer reviews, Zonka Feedback can be considered a fairly stable solution. Reviews mention various pluses. For example, the survey builder is “easy to use and offers many customization options.” 

🏷️ How much will it cost me?

One thing about Zonka Feedback is that it doesn’t offer a free plan. Hence, you can only use it if you pay (except for the free 15-day trial). As for pricing plans, there are 6 to choose from 2 personal and four businesses. 

They start from $29 up to over $499. If that isn’t enough, you can also subscribe to various add-ons, such as SMS credits ($100 per month) or additional users ($19 per month). Hence, the variety is quite wide. 

‍📚 Read more about this integration on HubSpot's marketplace

#8 Simplesat: 20+ installs

The last CSAT tool we would like to introduce to you, with just a little over 20 installs, is Simplesat.

It’s a tool used by people like operations directors, service managers, and business owners to collect, measure and publish customer feedback.

Subscribers can perform various tasks through Simplesat's HubSpot integration. In addition to updating contacts and custom objects with rating details, they can create follow-up tickets with feedback. Furthermore, you can sync ticket details to give teams complete control and transparency over customer satisfaction.

💡 What are the top features of Simplestat?

• you can update contact properties with rating information
• you can create custom objects from feedback
• you can keep contacts always up to date
• you can create follow-up tickets from the feedback

⭐ Do users like it?

There are various software review sites with Simplesat user reviews, such as Capterra, G2, and GetApp. The last platform reports a rating of over 4.5 stars out of 5. Users mention multiple pros and cons. 

For example, a pro is the tools’ page guides to help users learn the tool. On the other hand, some of the potential cons include issues with getting customer feedback, as well as limited customization features.

🏷️ How much will it cost me?

Simplesat doesn’t fall into the category of the cheapest tools. Their plans begin at $99 per month. They only have two plans; the other is $249 per month. There’s a chance to get a custom plan, but the pricing will be custom.

📚 Read more about this integration on HubSpot's marketplace

Which CSAT HubSpot integration is for you?

There is a slight difference in the use case of each tool, as you probably noticed. Thus, your specific needs as a subscriber will play a significant role in your decision-making process.

However, we can focus on the common feature: CSAT surveys.

Our #1 recommendation is Survicate if you're looking for affordable pricing, guaranteed quality, and rich features.

Why? That’s because Survicate has everything that CSAT surveys users are looking for:

• over 1,500 installs
• a wide range of features
• excellent price: value ratio
• numerous positive reviews
• a special tool dedicated to gathering customer insights

So get a taste of how powerful HubSpot and Survicate are together, and sign up for the free trial now. Also, you can foster your decision making by checking our newest ranking of best website satisfaction tools.

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