Customer Effort Score (CES) survey template

Need feedback but don't know how to start? Kickstart your survey research with a template. Customize it and brand.

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In-product Website Email and link Mobile Intercom

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Customer Effort Score (CES) is a powerful metric that reveals your customers’ satisfaction levels.

Run the CES survey to discover if your audience finds it easy to interact with your company. Smooth customer experience equals loyal clients—so make sure they don’t encounter friction.

Track, analyze, and use CES survey insights to win customer relationships that last.

Customer Effort Score Survey Template FAQ

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Customer Effort Score Survey Template FAQ

Customizable survey templates

Make the survey template work for you

Use one of the 125+ ready-to-go templates or create surveys from scratch
Change colors, fonts, and layout with the visual editor
Make smart surveys with skip logic, custom actions, and redirects
Select from email, website, web app, or mobile app surveys

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Chief Product Officer & Co-founder

You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.

Chief Product Officer & Co-founder

You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.

Chief Product Officer & Co-founder

You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.

Integrations

All native integrations are
1-click and code-free

Send survey responses to
Intercom contacts

powerdBy Survicate

Update Klaviyo contacts with survey responses

powerdBy Survicate

Use survey responses to
trigger HubSpot workflows

powerdBy Survicate

Combine data from surveys
with user data from Segment

powerdBy Survicate

Trigger marketing automations
with survey responses

powerdBy Survicate

Google Analytics

Match GA data with survey
data from Survicate

powerdBy Survicate

See more integrations →

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