Understand why your customers leave
When a user is about to drop off, ask for their feedback and watch related session recording
- Run fully customizable surveys at any stage of your customer journey
- Collect open-ended responses in Survicate and jump into related FullStory sessions
- See what happens before, during and after a user completed your survey
- Tie customer feedback to friction signals and identify Dead or Rage clicks when they arise
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Find out which user journeys work best
Relate feedback to other digital experience data and discover a goldmine of insights
- Send survey results to FullStory as events and use them as filters
- Connect user feedback to FullStory Conversions or Funnels and fix all frictions in your funnel
- Build segments based on NPS and spot the trends leading to higher satisfaction
- Boost your retention by identifying users who are likely to churn and resolving their issues
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Listen to your users and improve
Collect feature requests and built better digital experiences
- Ask users which elements of your site or app they want improved
- Streamline data between Survicate and FullStory with code-free native integration
- Trigger surveys upon FullStory events, like when a user abandons a form - learn why
- Pass user feedback to Productboard, Segment and your other favourite tools with 25+ code-free integrations
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