“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
Robin Tussiot
CRM Manager at Kard
EFFORTLESS SURVEYS
Run multi-channel customer feedback surveys in a snap
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
“The targeting aspect of product surveys, the number of question types to choose and customizable attributes make Survicate the best survey tool I've ever used.”
“Setup was easy and simple in React Native. Their support and responses were faster than expected! I can't recommend Survicate enough. Their mobile SDK does the job well.”
“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Optimize mobile app experiences to get more active users
Improve conversion and engagement rates by prioritizing necessary changes in your mobile app. Build a mobile app your users won’t want to close. Prioritize your roadmap with real user insights instead of guesswork.
Improve app usability
Install surveys for a mobile app to ensure the best user experience. Track ongoing feedback to identify which user journey stage should be improved. Enable your customers to achieve their goals more efficiently and boost satisfaction.
Optimize app performance
Ask your users to evaluate app performance with Android and iOS app feedback. Identify slow response times, crashes, and features' unavailability. Plan necessary changes for a better user experience.
Identify bugs faster
Prevent frustrated users from turning into detractors. Use the mobile feedback app to collect continuous bug reports. Track user issues and gain more satisfied users.
Power up your acquisition strategy
Collect feedback on your product's perceived value and the pricing page's clarity. Use website feedback to identify the most effective strategy for your business.
Increase engagement rate
Use the mobile feedback app to know better who your users are. Learn more about their needs, expectations and goals. Look for patterns in data to understand what features should be built next.
Increase Mobile app revenue
Use actionable feedback to address your customers’ needs better. Learn how to improve the onboarding experience and user engagement. Increase app usage time and stop customers from churning.
FAQs
What are mobile app surveys?
Mobile app surveys are a method of gathering feedback and insights from users of mobile applications. By conducting surveys specifically tailored to the mobile app experience, businesses can collect valuable data to enhance their app's features, improve user satisfaction, and drive app growth. You can customize Survicate mobile surveys with custom branding, logo, colors and personalized survey experience. Trigger surveys to the specific user segment when they use specific features or are on a certain screen with flexible targeting options.
How can mobile app surveys improve user experience?
Mobile app surveys provide a platform for app users to express their opinions, preferences, and concerns. By participating in surveys, users have the opportunity to influence the future direction of the app, contribute to its improvement, and ensure their needs are met.
Launch survey collecting feedback continuously to implement ongoing improvements or run specific research projects, like new features evaluation, pricing assessment or customer segmentation survey. This will provide a better user experience, and can also increase mobile app engagement and customer satisfaction.
How can mobile app feedback enhance customer satisfaction?
By actively seeking mobile app feedback through surveys, businesses can gain a better understanding of their customers' needs, preferences, and pain points. This valuable feedback allows businesses to make informed decisions to enhance their app's functionality, user interface, and overall user experience, ultimately leading to increased customer satisfaction.
Don’t rely on guesswork when prioritizing your roadmap. Make sure every change is crucial to your users and expand your offer more effectively.
How can I encourage customers to provide feedback through mobile app surveys?
To encourage customers to participate in mobile app surveys, it's important to keep the process simple, convenient, and rewarding. Implementing strategies such as offering incentives, providing a seamless survey experience within the app, and demonstrating how their feedback can make a difference can all help increase survey participation rates.
Survicate mobile surveys offer customizable welcome messages, so you can craft personalized invitations to your users and encourage them to provide honest and valuable feedback.
What types of questions should be included in mobile app surveys?
Here’s the full list of mobile app survey questions available on all Survicate plans: - Welcome message screen - Single answer selection - Multiple answer selection - Text answer - Smiley scale - Rating Scale - Net Promoter Score (NPS) - Contact form - Date question - Thank you screen All question and introduction texts can be modified and automatically translated to different languages.
How many mobile app surveys should be conducted?
The frequency of mobile app surveys may vary depending on factors such as app updates, feature releases, or user engagement patterns. However, conducting regular surveys helps businesses stay in touch with user needs, track changes in satisfaction levels, and ensure continuous improvement of the app.
How can I increase my app's activation using mobile app surveys?
Mobile app surveys offer an opportunity to engage with users and understand what drives app adoption and usage. By incorporating questions related to app recommendations, referral intentions, or satisfaction levels, you can gain insights to inform the marketing strategies and initiatives aimed at expanding your user base.
How can I use survey data to identify and address app-related problems?
Survey data can be instrumental in identifying app-related problems or challenges faced by users. By including specific questions about app issues, bugs, or usability challenges, businesses can collect feedback that helps prioritize bug fixes, user interface improvements, and overall app performance optimizations.
By enabling continuous in-app feedback collection, you create a safe space for all users to raise complaints before they leave a negative review online. You also gain access to the newest insights and have the opportunity to improve app performance and usability faster which can lead to increased customer satisfaction.
How can mobile app surveys contribute to improving the app store presence?
Mobile app surveys provide an opportunity to gather positive feedback and testimonials from satisfied users. By encouraging users to share their positive experiences and app satisfaction through surveys, businesses can collect valuable testimonials that can be leveraged to improve their app store ratings, rankings, and overall visibility.
Remember to optimize your mobile app surveys based on the insights gained from the feedback received. Continuously analyze the survey data, refine your questions, and take action based on the feedback provided by your users. By implementing a robust mobile app survey strategy, businesses can enhance their app's performance, increase customer satisfaction, and attract a larger user base.