This software evaluation template will let you ask survey questions about your users’ general satisfaction levels—as well as investigate their feelings about particular features. Here are a few software evaluation survey questions divided into topics:
- General software satisfaction questions: How satisfied are you with the software? Do you have any thoughts on how to improve this product?
- Software reliability: Is there anything that doesn’t work the way it should?
- Software security: How satisfied are you with the safety of our product? Do you feel safe sharing your personal information with us? What could we do to make you feel safer?
- Software integrations: How satisfied are you with the ability to integrate other software with this software? What kind of integrations would you like to see?
- Ease of use: Is it easy for you to navigate the software? Was it easy to learn using the software?
- Look and feel: How satisfied are you with the look and feel of this software? Would you like to see anything changed about the design?
- Signup or setup experience: How satisfied are you with the account setup experience of this software? Did you feel supported during the onboarding process?
- Value for money: do your users feel like the software is good value for money? How would you like to be charged (yearly, monthly, one-time fee)?
Always include follow-up questions in your surveys. They will allow your users to speak freely about their needs and suggest improvements.
For example, if a user answers a question about how easy the software is to use and selects “difficult,” ask them why they chose this answer and how you can improve. You’ll get concrete feedback that you can turn into a product fix—and maybe prevent customer churn!