As a customer service representative or even a business owner, you understand HubSpot better than anyone else. It’s the backbone of your daily activities.

How about if we told you there is actually more you can do with this tool to provide the best possible experience for your customers?

We've compiled a list of the top 10 integrations for HubSpot for customer service to help you get the most out of your account.

#1 Survicate

Is there anything more satisfying than finding a solution that automatically links your HubSpot contact to a survey they just completed? And it doesn't interrupt your customer workflow but sends the survey exactly when it should.

With Survicate, you can design beautiful surveys that match your brand and style perfectly. The tool allows you to create custom themes for your surveys so they always look on point and on brand.

With its one-click integration with HubSpot, you don't need coding skills or developer assistance to set up a survey that reaches your audience exactly how they are – which means more survey responses and less time spent on tedious tasks!

Survicate USP

• Actionable first-hand feedback
• Sending survey responses right to HubSpot contacts
• HubSpot workflows triggered by survey responses
• Identifying HubSpot users automatically (without asking for contact information)
• HubSpot contacts with custom properties and events
• Unlimited users, questions, and surveys
• Expertly designed survey templates (responsive and adaptable to all screen sizes)
• Surveys for web, email, iOS, and Android apps

HubSpot features Survicate integrates with

Contact and company insights, Contact activity and management, Email templates, Custom event reporting, and triggers, Email marketing

Subscription plan details

The HubSpot integration is included in all Survicate pricing plans (even the free one!). There are four paid plans – ranging from $89 to $269 per month. Each of them offers advanced features and customization options. Also available is the Scale plan – ideal for large companies (custom training included). The monthly fee for this plan begins at $299.

✅HubSpot integration is included in the free plan.

#2 Zendesk

A Zendesk CRM gives customer service teams a comprehensive tool to get their work done in one place. It’s completely customizable and scalable so that teams can tailor it to their specific needs. And it's HubSpot-compatible, too.

Whether you contact your customers via email, phone, or chat – all your conversations are in one place and can now be connected with HubSpot contacts as well.

One-click imports Zendesk ticket activity to HubSpot CRM, giving you a complete overview of customer interactions. A champion among customer service tools.

Zendesk USP

• Creating HubSpot contacts from Zendesk tickets
• Importing Zendesk ticket activity to HubSpot CRM
• AI-powered automated answers (immediate answers to incoming questions)
• Messaging across web, mobile and social
• Integrated ticketing system (Facebook, email, Tweets)

HubSpot features Zendesk integrates with

Contact activity and contact management.

Subscription plans details

The integration with HubSpot requires one of the following Zendesk software subscription plans – Suite Team ($49), Suite Growth ($79), Suite Professional ($99), and Suite Enterprise ($150). For startups, Zendesk is free for 6 months. A free trial is also available.

#3 Help Scout

Help Scout is a customer support platform that gives growing companies the power, flexibility, and affordability they need. 

The HubSpot integration helps keep your marketing and support teams connected. A single click allows you to unsubscribe from Lists, view relevant Deals, or open a full profile of a customer – right where you need it.

It’s the set of collaboration tools and automation that every support team needs to automate the tedious and time-consuming tasks that slow down their workflow. One place for all your support team's needs.

Help Scout USP

• HubSpot outreach based on Help Scout activities
• Full context on each customer (such as the HubSpot owner, total revenue, and latest activities, like sign-up date and email engagement)
• Help Scout conversation and satisfaction ratings in the HubSpot timeline
• One inbox for all channels
• Personalized conversations

HubSpot features Help Scout integrates with

Contact activity, Lists, and Workflows

Subscription plan details

A HubSpot integration is available under the Plus plan, which costs $40 per month per user (paid annually). This offer includes 5 mailboxes and 2 docs sites. There is also a Pro plan available – for $65 per month per user, yearly.

#4 LiveChat

Can you imagine having all your conversations with your customers in one place? Whether it's email, messenger, WhatsApp, SMS, or any other channel you use to communicate with your customers.

Is that convenient? You can get that with LiveChat. And by integrating it with HubSpot, you can get even more. The app lets you create new HubSpot contacts from chats or add chat transcripts to contact records to make the support faster and more intelligent.

And it’s not all. With LiveChat, you can improve the flow of information without compromising quality by balancing AI automation and human interaction.

LiveChat USP

• Creating new contacts from chats
• Adding a chat transcript to contact records
• Data from HubSpot displayed in the chat window
• Maintain a balance between AI automation and human interaction
• Integration with 200+ tools

HubSpot features LiveChat integrates with

Contact activity and contact management 

Subscription plans details

LiveChat provides HubSpot integration in every paid plans. Their price vary depending on the range of features and chat history available (from $24 to $69 month-to-month). A 14-day free trial is also provided.

#5 Intercom

Intercom is a platform designed to unify customer communication – from conversion to engagement and support. When you capture and qualify leads with Intercom, they are automatically sent to HubSpot. This way, you can keep your CRM up-to-date at all times.

You can also get an overview of your interactions with a lead before ever asking for it since Intercom automatically logs your conversations in the HubSpot activity timeline.

Last but not least – HubSpot drops you the key details of the person you are chatting with directly into the Intercom dashboard, so you always have context alongside your conversation.

Intercom USP

• Capturing leads 24/7
• Nurturing your best leads through HubSpot
• Keep Intercom and subsequent conversations in sync
• Intercom conversations trigger HubSpot workflows
• Every lead is directed to the right owner

HubSpot features Intercom integrates with

Contact activity and management, Deals, and Email scheduling

Subscription plan details

Intercom x Hubspot integration is available in every paid plan. The price starts at $74 per month. Even the lowest plan provides a high range of features. A demo upon request is provided. 

#6 ActiveCampaign

With ActiveCampaign, you can reach every customer touchpoint along the customer journey. It lets you keep customers satisfied by knowing what they want and when.

By connecting HubSpot and this tool together, you can avoid time-consuming imports and messy manual data entry. It is up to you whether you want to export HubSpot data to ActiveCampaign or vice versa (even both!). You can also add a filter for any ActiveCampaign field or HubSpot list to sync exactly what you want – and nothing you don’t.

Your data will stay clean and organized with quick, out-of-the-box field mappings. And the setup process is super fast.

ActiveCampaign USP

• Two-way data sync
• Default field mappings
• Advanced marketing and sales reporting
• The view of CRM info from your email inbox
• Landing page builder

HubSpot features ActiveCampaign integrates with

Data Sync by HubSpot, Custom field mappings

Subscription plans details

Each of the four paid plans supports the HubSpot integration. The costs range from just $9 to $229 per month (billed annually). Prices differ due to the number of contacts and personalization options available. One-on-one training and free data migration is provided. It is possible to try it out for free.

#7 Freshdesk

Integrate Freshdesk and HubSpot for seamless communication between customer service, marketing, and sales teams. It’s the solution that lets your team streamlines collaboration and the data flow. No more misunderstandings and delays.

Thanks to this two-way integration, the customer records (such as pipelines, companies, and contact lists) can be viewed right from the Freshdesk dashboard. Also, Freshdesk will automatically update HubSpot with all new contacts and deals. 

Freshdesk USP

• Creating HubSpot contacts inside Freshdesk
• Creating HubSpot Deals from Freshdesk by entering the deal name, the deal amount, and the deal expiration date
• Keeping information up to date
• Offering assistance with complete context

HubSpot features Freshdesk integrates with

Contact and company insights, Deals, and Lists

Subscription plans details

The integration with HubSpot requires only an active Freshdesk account (even the free version). In addition to the free plan, Freshdesk offers three paid plans that range from $18 up to $95 per month.

#8 Drift

As one of the Drift clients says, it’s the platform that covers the entire web experience. “It's not just a banner on a page. It's a solution that allows us to more effectively intercept customers where they are and drive them into the right experience.”

When you use Drift, you'll be able to engage with people who are live on your website, allowing you to help them out with whatever they need. And after all – convert them into leads as soon as they are online.

By integrating Drift with HubSpot, you can increase conversion rates and sync both tools' databases, cutting down on your daily workload.

Drift USP

• All activity sources right inside HubSpot's contact timeline
• Live chat for your website
• Tailoring the outreach or follow-up based on a certain activity
• Sending emails or workflows based on Drift conversations

HubSpot features Drift integrates with

Contact activity, Conversations bots, Prospects, Contact management

Subscription plans details

With the Pro and higher Drift plans, HubSpot integration is included (at no additional charge). However, they are quite expensive. The price starts at $4,800 per year.

#9 Front

With Front, teams can focus on what technology cannot - the human touch. It connects all communication channels together, whether it’s email, social media, WhatsApp, or live chat. 

Its integration with HubSpot makes it even more powerful. The data is instantly updated between the tools – you can, for example, see all relevant HubSpot contact details right after opening an email or text in Front.

Front lets you update deal status and contact details from your inbox as customers respond. As soon as you make a change in Front, it syncs instantly with HubSpot, so all your team members have the most up-to-date customer information.

Front USP

• Automate email capture
• Updates are instantly synced across systems
• Contact records in your inbox
• All communication channels stay connected
• 360° view of all customer information

HubSpot features Front integrates with

Company records, Contact activity, and management, Deals

Subscription plans details

This integration requires a Growth or Scale plan. Each month costs $49 or $99, depending on the plan. The HubSpot integration is not available on the lowest plan. 

#10 Zapier

Zapier is the platform that connects more than 5,000 solutions. It’s the one that supports more apps than any other platform. 

By integrating Zapier with HubSpot, you can create a powerful toolbox for daily tasks – eliminating manual work and focusing on what matters most.

With Zapier, you can automate data flow, such as adding new Google contacts or updating existing ones, and scale the productivity of your team. There is literally no limit to how much-automated work you can do with it.

Zapier USP

• Connecting HubSpot to over 1,000 apps with one tool
• Setting up automated workflows
• Building your own app integrations
• Using webhooks to receive data from any service

HubSpot features Zapier integrates with

Contact activity, Forms, Ticketing, Lists, Social media, Workflows, Blog, and contact creation tools 

Subscription plans details

Every HubSpot plan can be integrated with Zapier, regardless of whether it's a free one or one of the four paid ones. The prices vary depending on the number of tasks, Zaps, and minutes of update time – from $19.99 to $799 month-to-month.

HubSpot power: mode on

Using these tools, you can easily boost HubSpot customer service.

The best part is, you don't have to be a tech expert to get started. These solutions are all easy to implement right away.

Pst! 🤫Looking for a simple way to get to know your customers better and don't know where to start? Try Survicate x HubSpot integration. The forever-free plan is right around the corner.